Refund Policy | Imgex AI

Posted on: March 31, 2025

Last updated: March 31, 2025

At Imgex AI, we aim to ensure complete satisfaction with our services. This policy outlines our terms and conditions for subscription plan changes and refunds.

Subscription Refunds

We offer full refunds for subscription purchases under the following conditions:

• Request must be made within 7 days of purchase
• Usage must be limited to 5% or fewer of total credits included in the subscription
• Payment processor fees (5-8%) will be deducted from the refund amount as these are unavoidable charges

Credit Purchases

Credit purchases are non-refundable. Please carefully consider your credit needs before making a purchase, as we cannot provide refunds for any credits once purchased, regardless of usage status.

Subscription Plan Changes

If you have accidentally purchased an annual subscription plan instead of a monthly plan, we offer the following accommodation:

• We will convert your annual plan to a monthly plan
• One month of subscription fee plus payment processor fees (5-8%) will be deducted
• The remaining balance will be refunded to your original payment method

Payment Processor Fees

Please note that all refunds and subscription plan changes are subject to payment processor fees of 5-8%. These fees are charged by payment providers (such as Stripe, PayPal, etc.) and are unavoidable. These fees will be deducted from any refund amount or applied to plan conversion charges.

Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

• Credit purchases
• Subscription time that has already passed
• Payment processor fees (5-8%)
• Subscriptions beyond the 7-day window
• Subscriptions with more than 5% of total credits used
• Subscription renewal orders

Refund Process

To request a refund for eligible items, please contact our support team with the following information:

• Your account email
• Order number or transaction ID
• Reason for the refund request
• Date of purchase

Refund requests are typically processed within 5-7 business days. The actual time for the refund to appear in your account may vary depending on your payment method and financial institution.

Changes to This Refund Policy

We reserve the right to update our Refund Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact our support team at [email protected].

By using our services, you acknowledge that you have read and understand this Refund Policy.