This policy describes how Imgex.ai handles information when you use our AI image service. Contact support@imgex.ai with privacy questions or requests.
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We send text prompts and image references to OpenRouter and its processing providers for safety checks before creating generation tasks or deducting credits. Uploaded images are reviewed before their links are returned, and generated images are reviewed before delivery. Prohibited or uncertain content is blocked. Requests or results are withheld when a required check is unavailable or cannot be validated. Video generation is temporarily unavailable because video-result review is not supported.
Safety records may include account identifiers, email, IP address, prompts, media URLs, review outcomes, reasons, timestamps, and related task identifiers. Authorized staff use these records to investigate abuse, review suspensions, and address reports and appeals. Safety alerts sent to our operational notification provider contain identifiers and outcome categories, rather than the raw prompt or image. We retain safety records where needed to prevent abuse or meet legal obligations, including after visible history is removed or an account is deleted. Scheduled safety tests use synthetic probes and a service-owned benign image, not customer content.
To fulfill an allowed generation request, AI processing and infrastructure providers receive the prompts, references, settings, and operational information needed to process it. Generated files may be stored and delivered through storage and content delivery providers. Provider processing is subject to their applicable terms and privacy practices. Do not submit sensitive information that is unnecessary for your request.
We do not sell your data or share it with unrelated third parties. We use service providers for AI processing, prompt safety, hosting, storage, authentication, payment processing, email delivery, analytics, and support where those services are used. They may process the information necessary to perform those functions. Information may also be disclosed where required by law or necessary to protect users, enforce our terms, or address abuse and security incidents.
Saved generations are associated with your account and are not automatically published to a public gallery. Anyone who obtains a shareable output URL may be able to access that file; treat those links accordingly.
Session cookies support login and account security. Browser storage may remember language, theme, and generation settings. Where analytics or attribution tools are enabled, they may process usage and device information. You can manage cookies and local storage in your browser, though disabling essential cookies can prevent login or other features from working.
We retain information as needed to provide the service, manage billing, support users, address abuse, and meet applicable obligations. Removing an item from visible history may hide it rather than immediately erase all operational records, backups, or stored files. Some generated-file links may expire; download outputs you wish to keep.
We use access controls and other safeguards appropriate to the service. No online system can guarantee absolute security. Service providers may process information in countries other than your own.
You can manage available account settings and generation history through the service. Contact support@imgex.ai to request access, correction, or deletion of your information, or to ask about other rights available under applicable law. We may verify your identity and retain records where required for legal, billing, fraud-prevention, or security purposes.
We may update this policy as our service changes. The date above identifies the current version. We will provide additional notice of material changes where appropriate or required by law.